Your Revenue Cycle Works. That's the Problem.
Manual work in the DME revenue cycle may seem unavoidable - but it's not.
You can, actually, let your people do people work and the bots do bot work.
DME Flow moves DMEs towards touchless RCM, where orders flow from creation to cash-posting without (or with minimal) human intervention.
TLDR; more volume, same head count.
Skeptical? Good. Keep reading.
If It's Not Broke... Please Fix It.
Manual work in your RCM is just burning money.
We know it might seem more painful to make a change than to just keep doing what you're doing - but it's not.
When it comes to your RCM, the cost of doing nothing is far worse than the cost of changing.
And get this... you don't have to switch systems.
Leave your system where it is and allow the intelligent RCM automation to transform your workflow. The ROI is, frankly, incredible.
In other words, cut the manual work, keep the cash.
$1,532,210 ROI in 24 Months
“The delta between revenue and expense is profit. It's cushion. If something happens within the business, you can weather it. Cost and revenue were pretty parallel as we grew before DME Flow, and then we started to see a split where revenue is growing and the expense line isn't growing at the same angle.”
(Jim Lehan, VP @ Lehan’s Medical - a VieMed Healthcare Company)
100%
Some processes reached 100% touchless processing
2-3x
Billing productivity gain
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What Could Touchless
DME Revenue Cycle Management Look Like?
Well, to put it simply, like orders moving themselves through the process.
Touchless RCM moves orders, claims, and payments through the revenue cycle, tackling routine work automatically, freeing staff to focus on exceptions only.
"The patient orders, it ships, delivery happens, it gets billed, without any human touch."
(Jim Lehan, VP @ Lehan’s Medical - a VieMed Healthcare Company)
Instead of employees manually moving orders from one stage to the next, workflows are automatically triggered, validated, routed, and completed.
Faster Order Processing
Orders speed through the process at the speed of, well, the bots...
And bots are fast.
Many workflow steps are near-instant, and processing continues overnight and through the weekend.
Reduced Admin Weight
Works directly inside your existing Brightree environment.
Integration pain? Nope.
Unleash the bots, don't skip a beat.
Fewer Preventable Denials
Bots don't sleep.
Let the automated system catch preventable denials early on.
Cut denials off at the source before claims ever go out.
Peak Cash Flow
The speed and efficiency of the whole end-to-end process defines the health of the cash flow.
Keep the cash flowing as fast as possible with the precision and automation of touchless RCM.
Higher Staff Productivity
Your team is not constantly searching - the system surfaces exceptions automatically.
It's less needle-in-a-haystack, and more needle-without-any-hay.
Every Step, Your Call
The more manual touches involved = the more opportunity for delays and lost revenue.
Automation changes everything.
Referral Intake
Automation
Order Creation
Automation
Qualification
Automation
Resupply
Automation
Claims
Automation
Denials
Automation
Cash Posting
Automation
Let's Face It... Revenue Gets Lost
Every manual touch exposes a tiny leak in revenue. Eventually, it all adds up.
Orders Waiting
Every hour an order sits in a queue is an hour a patient has to wait.
Missing Docs
A missing CMN or signature stalls the order until someone can chase it down.
Resupply Delays
Refills triggered late mean missed revenue and patients left without supplies.
Claim Rework
A small error sends the claim back, and reworking it delays the payment.
Manual Follow-Up
Chasing statuses and payers by hand eats hours every week.
Slow Cash Flow
Every manual touch adds a day to A/R and keeps your cash waiting in limbo.
Denials
Every denied claim is money you earned but haven't been paid, and most are preventable.
Eligibility Issues
Coverage that wasn't verified turns into a denial after the equipment ships.
Flow Map - See Every Manual Touch
Using your own data, FlowMap gives you a detailed roadmap of every manual touch in your billing.
Your Data. Your Workflows. Your FlowMap.
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FlowMap
Find the work
Intake Automation
Eliminate data entry
Workflow Automation
Keep orders moving
Resupply Automation
Capture recurring revenue
Billing Automation
Accelerate reimbursement
Backed by the Best
But wait, there's more...
Real-Time Dashboard and Analytics
Looking for actionable insights?
You bring your EMR, we bring you live, tailored dashboards.
DME Flow’s live dashboards deliver clear, practical visibility into your order flow and billing performance. We connect directly into your EMR (e.g. Brightree), bringing you tailored, actionable insights.
Smarter billing insights turn data into action, giving you the control you need to protect margins and scale with confidence.
“With this it's more real time, you can use the information more quickly to take action on things. Don’t need to wait until the end of the month to run a report and see what happened.” (Jim Lehan, VP @ Lehan’s Home Medical – a VieMed Healthcare Company)
Contact Us!
Explore for yourself how DME Flow can supercharge your DME operations, improve your revenue cycle and operational costs, and allow effortless scaling.
Your EMR.
Your resupply on auto-pilot.
Your billing team, doing 2-4x as much.
Do more with the same great team.
