From intake to billing confirmation, the DME workflow is a crucial component to every DME.
While most DME workflows we observe follow similar steps, not all DME workflows are created equal. Some, for example, suffer from inefficiencies caused by strained teams completing rote tasks manually. In this case, the only way to scale is to hire - a costly, time-consuming, and (frankly) unsustainable task.
Thankfully, there ARE other ways for DMEs to scale. Read on for more insight.
The Unfortunate Reality of Many DME Workflows
Many DME workflows we encounter are built around manual tasks. Unfortunately, manual DME tasks are error-prone and time-consuming, even with the best team.
When we talk to DMEs with entirely manual workflows, we often hear about these pain points:
- Endless faxing and phone calls
- Chasing down documentation
- Human error in data entry
- Claim denials from missing info
- Delayed reimbursements
- Compliance risks
And the list could go on.
The good new is this: if your DME workflow features some of the elements described above, you’re not alone - and, you’re not stuck. One key help for DMEs who feel bogged down by costly manual workflows is, as our blog title suggests, automation.
How?
We’re so glad you asked!
The Benefits of DME Workflow Automation
Before we go much further, let’s spell out the benefits clearly. What can automation really do for DME workflows? Well, the results won’t be the same for every business, but we have identified trends among businesses who have implemented some degree of automation.
- Increased capacity with the same team (no additional hiring required)
- Streamlined order intake & processing
- Improved team comradery (fewer errors = less frustration among team members)
- Available time for high-level as rote tasks are completed automatically
- Error-free claim generation
- Reduced human error (the benefits here speak for themselves)
- Faster document collection & validation
Key DME Workflow Elements:
Automation can touch every element of the DME workflow for the better. At DME Flow, we’ve even seen automation transform key elements of the workflow into nearly touchless processes.
Consider, for example, the possible ways automation could impact these steps in YOUR DME workflow:
- Intake – Smart forms, digital signatures, automated reminders
- Documentation – Auto-document fetching, integration with EMR
- Insurance Verification – Real-time API-based checks
- Prior Authorizations – Automated submission and status tracking
- Order Fulfillment – Auto-routing to inventory/shipping
- Billing & Claims – Clean claim generation + integrated clearinghouse
- Audit Prep – Auto-generated documentation bundles
Before We Go, Let’s Address 3 Key DME Automation Myths:
DME Automation Will Replace My Staff
On the contrary, DME automation is designed to empower your staff to do more without hiring.
DME Automation is Only For Big DMEs
Actually, DME automation is perfect for DMEs poised for growth - thus, small-to-mid-sized companies seem to benefit most readily.
DME Automation Is Too Complex to Implement
We can’t speak for all DME automation providers, but DME Flow is specifically designed to work with your current DME workflow software. This means our clients experience a seamless onboarding process without the need to overhaul existing systems. Plus, our team of experts completes all implementation.
Where Should I Start First With DME Workflow Automation?
We’re glad you asked. There are several key steps you can take as a DME business to answer for yourself.
- Audit your current workflow
- Identify bottlenecks
- Choose the right automation partner
- Start small (e.g., documentation or billing)
- Scale across the workflow
Of course, if DME workflow automation sounds like the right move for your business, but you are still unsure where to begin, reach out to DME automation experts for advice.
At DME Flow, our team consistently chats with DMEs to identify where automation could make the biggest splash in their workflows - and we’ve got some awesome results [link to one of our case studies here].
If you’re ready for a conversation, get in touch today! If you’re simply looking to explore further, check out our service pages or additional blogs.
Thanks for reading!
