How do I scale without simultaneously increasing operational costs? How do I grow my business with my current team and current capacity?
At some point, most DMEs we talk to face this dilemma.
And, the truth is, most DMEs find it nearly impossible to scale without hiring, resulting in another question: should we even pursue growth if it means increased complexity and hiring challenges (and little fiscal benefit to show for it)?
There is good news - we promise. Real scalability solutions exist for DMEs, and automation is one remarkable avenue for growth without increased operational costs.
Really.
No hiring, no long nights and weekend hours, no upper management completing rote tasks.
Let’s uncover 3 key scalability solutions, powered by automation.
Scalability Solution #1: Automated Resupply Management
DMEs don’t need to be told that resupply is central to their process, or that manual resupply follow-ups limit how many patients their team can support.
From patient eligibility and insurance verification to order confirmation and medical documentation review, manual resupply is a time-intensive task. And, unfortunately, a single mistake can tack on additional time to the process. A DME team - even a very good one - can only handle so many patients at once, weaving scalability with personage inextricably.
There is hope, however.
Automated resupply management can help - even making some resupply processes nearly touchless. Of course, automating manual elements of the resupply process will only lead to benefits, such as:
- Improved profit margins (as human error is eliminated from the equation and denials and rework decrease)
- Revenue becomes predictable (as process are reliable, every time)
- Staff capacity increases (as many rote tasks become automated)
- Patient outcomes improve (as resupply orders are completed in a consistent, timely fashion)
Scalability Solution #2: Automated Insurance Verification and Billing
As with many steps in the DME workflow, manually verifying insurance and preparing claims quickly becomes a bottleneck at scale.
Once again, automation provides a method of scaling without adding infrastructure, but performing insurance eligibility checks, documentation validation, billing triggers, etc. with touchless efficiency.
The benefits of automated insurance verification and billing speak for themselves.
Consider reduced denials, faster claims processing, fewer billing-related delays, and - perhaps most importantly - reliable cash flow, without the billing team scaling alongside the business.
Scalability Solution #3: Scaling Made Possible With Actionable Analytics
For DMEs - and most business ventures - making confident, impactful decisions is difficult (if not impossible) without clear data. Ultimately, accurate, actionable analytics are necessary to determine where in the DME workflow delays stunt progress. Which tasks take the most time? Require the most rework? Where could additional automation aid in increasing efficiency?
Worse than the added complexity of scaling without the proper infrastructure is scaling blindly.
Actionable dashboards, such as the one picture below, are helpful tools in scaling effectively.
[INCLUDE A SCREENSHOT OF OUR DME FLOW DASHBOARD WITH SAMPLE DATA]
(Smart) Scaling Is Actually Possible - Automation Is the Key
How can DMEs scale without simultaneously increasing operational costs? Real scalability solutions do exist, and automation is key.
Are you interested in utilizing automation to create unprecedented efficiency in your DME workflow? We would love to start a conversation. Get in touch today.
